Returns & Refunds

We want you to love your pins. If something isn’t right, we’ve got you.

How Returns Work

• You’ve got 7 days after your order arrives to request a return.

• Pins need to be in the same condition you got them — unworn, unused, and still on their backing card/packaging.

• To get started, just contact us here with your order number or request a return by logging into your account.

If your return is accepted, we’ll send you a prepaid label and instructions on how to ship it back. Heads up: returns sent without first contacting us won’t be accepted.

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Damaged or Wrong Items

If your order shows up damaged, defective, or not quite what you ordered, let us know right away. We’ll fix it — no stress.

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Exchanges

Want to swap for something else? The quickest way is to send your item back and place a fresh order once the return is approved.

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Refunds

Once we receive and check your return, we’ll confirm if your refund is approved. If it is, your original payment method will be credited within about 5 business days.
Sometimes banks or card companies take a little longer to post, so give it a minute. If it’s been more than 15 business days since we approved your refund, reach out to us here.

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✨ Short version: we keep returns simple. Give us a heads up within 7 days, keep your pins in their original condition, and we’ll make it right.